Clarification – These Regulations are valid only for purchases made through the site’s online gallery and not for auctions of any kind whatsoever
1.1 This site is owned by Oragan Tiroche LTD. privately held company 512086547 (hereinafter: “Tiroche”), and is managed and operated solely by it.
1.2 Tiroche is the largest auction house in Israel, dealing with all fields of art and decorative art (paintings, sculptures, silverware, Judaica, antique furniture, porcelain, jewelry, carpets, African art, pre-Columbian art and more).
1.3 Tiroche offices are located at 35 Havatzelet HaSharon St. (De Shalit Square), Herzliya Pituah, 4664130, Israel. Phone: 972(0)9-9509893; Fax: 972(0)9-9509895; Email: firstname.lastname@example.org.
1.5 It is prohibited to use the site for illegal purposes, for any commercial purposes of the user and for any purpose prohibited by the terms of these regulations. It is prohibited to use this site as a link to other sites and/or in other sites, to use the site in any manner that might damage and/or cause overload and/or change the site and/or interfere with the content and/or the use of any other factor on the site.
1.6 Tiroche reserves the right to change these regulations from time to time, without notice
1.7 In any case of contradiction and/or differences between the provisions of these regulations and any other publication, the provisions of these regulations shall override any others.
2. Purchasing an Item:
2.1 On this site you can find and purchase a variety of artifacts marketed by Tiroche; paintings, jewelry, silverware, carpets, porcelains and more.
2.2 The pictures and photographs of the items appearing on the site are for illustration purposes only. There may be differences between the appearance of the item in reality and its appearance on the site, mainly due to technical limitations. You are welcome to view the actual item and get a proper impression at Tiroche’s offices at the address mentioned in section 1.3 above. It is hereby clarified that Tiroche shall have no liability whatsoever in respect of the aforesaid differences and the user shall have no claims and/or demands in this matter.
2.3 Tiroche reserves the right to change and/or update the information on the site, to stop selling any of the items offered by it on the site at any time, without notice.
2.4 The price of which the purchaser will be charged with on the site is the price stated on the site at the time of the purchase.
2.5 Tiroche does not guarantee that the price stated on the site will be the same as the price requested for that item in its offices or during an auction of the item, and does not guarantee that any of the items appearing on the site will actually be in stock. 2.6 Purchasing through the website is possible by credit card or by PAYPAL service and is subjected to a required approval from the credit card company. Payment by check and bank transfers is possible only through direct coordination with Tiroche. Credit money will not be accepted as payment.
2.7 After placing the order, provided that there is no impediment to carrying out the order, the user shall receive a confirmation email within 48 hours of the date of the order placement. 2.8 If the ordered item is out of stock or the credit card company did not approve the charge, an appropriate notice will be sent to the user, the credit card will not be charged and Tiroche will be exempt from the delivery of the ordered item.
3. Supplying an Item:
3.1.1 When making your purchase, you must choose (as follows) how you would like to receive the ordered item:
3.1.2 Personal Delivery – Receiving the item within 3 business days from the date of the order confirmation (Friday-Saturday, holidays and eves of holidays not included). Delivery costs, as detailed in the delivery note, will vary according to the shipping area in Israel.
3.1.3 Registered Mail + Delivery Confirmation – Receiving the item within 7 business days from the date of the order confirmation (Friday-Saturday, holidays and eves of holidays not included). Delivery cost, as detailed in the delivery note, will vary according to the Israel Postal Company price list.
3.1.4 Self Pick Up – at Tiroche offices, 10:00-18:00, Sunday to Thursday. Pickups must be first coordinated by phone. 3.2 Shipments to the West Bank, East Jerusalem and abroad must be coordinated directly with Tiroche. 3.3 The ordered item will be delivered only and strictly to the customer, delivery is subjected to: the presence of the customer, the customer presenting an identity card and their signature on the ordered item receipt form, in the presence of a delivery person and/or representative of Tiroche and/or a postal service representative. Delivery to a post office or mailbox is not possible.
3.4 In the event of a delay in delivery, you are welcome to contact any Tiroche representative by telephone or email. It is hereby clarified that Tiroche and/or anyone acting on its behalf shall not be liable for delays in delivery due to events not under their control, including natural damages and/or wars and/or hostile actions and/or malfunctions in any communication systems and/or delays in the Israel Postal Company system and any other factor deriving from force majeure.
4. Cancellation of Purchase:
4.1.1 A purchase made through the Website may be canceled in accordance with the provisions of Section 14C of the Consumer Protection Law, 5741-1981 (hereinafter: “the Law”), as follows:
4.1.2 From the date of placing the order and up to 14 days from the date of receiving the ordered item.
4.1.3 Cancellation of the purchase shall be done in writing only, by sending an email to email@example.com or by sending a fax to the company’s offices 972 (0) 9-9509895 (fax receival confirmation by Tiroche is obligatory) or by registered mail to the company’s offices as detailed in section 1.3 above.
4.1.4 It is not possible to cancel the purchase of items that have been manufactured and/or specially ordered according to the user’s requirements and/or measurements, and/or items that have been damaged and/or used.
4.1.5 A purchaser who wishes to cancel a transaction must present an original transaction invoice.
4.2.1 In the event of transaction cancellation not due to a defect in the ordered item and/or unsuitability, the following provisions shall apply:
4.2.2 Within 14 days of the date of receiving the cancellation notice: Tiroche shall pay the purchaser back the same amount of the transaction that was paid by the purchaser, the company will cancel the purchaser’s charge of the transaction and provide them with a copy of the cancellation notice, the purchaser will not be charged any amount other than a cancellation fee at a rate not exceeding 5% of the price of the ordered item or NIS 100 – whichever is lower. Please note that the refund does not include shipping charges.
4.2.3 If the purchaser receives the item they ordered, they will have to return it to Tiroche’s offices at Havatzelet Hasharon St. 35 (De Shalit Square), Herzliya Pituah, 4664130. It is hereby clarified that Tiroche will not reimburse the purchaser with any funds and will not cancel the charges before the purchased item, which the purchaser wishes to cancel, is sent back to Tiroche’s offices.
4.2.4 The item shall be returned in its original package, intact, without damage and/or default and/or defect and/or spoilage of any kind whatsoever.
4.3.1 In the event of cancellation of a transaction due to a defect in the ordered item and/or unsuitability, the following provisions shall apply:
4.3.2 Within 14 days of the date of receiving the cancellation notice: Tiroche shall pay the purchaser back the same amount of the transaction that was paid by the purchaser, the company will cancel the purchaser’s charge of the transaction and provide them with a copy of the cancellation notice, the purchaser will not be charged any cancelation fees.
4.3.2 If the Purchaser has received the ordered item, they may return the defective item by returning it to Tiroche’s offices or by other means only via coordination with the company.
5. Exchanging an Item:
5.1 Exchanging an item purchased through the site will be possible within 14 days from the date of purchase, provided that the item’s original packaging is closed and sealed and that no use or change were made to it.
5.2 The purchaser requesting to exchange an item must present an original transaction invoice.
5.3 exchange is only possible at Tiroche’s offices according to the rules specified in the delivery note.
5.4 It is possible to exchange an item for a credit voucher which can be used at Tiroche’s offices within 6 months of the date of issue.
6. Item Warranty:
6.1 Each item sold through the site will be given an invoice that includes full details of that item.
6.2 In the event that a certificate of authenticity is required and only in respect of suitable items, the purchaser will be able to contact Tiroche with a request for the item’s certificate of authenticity.
7. intellectual property:
7.1 All copyrights and intellectual property rights relating to this site and all that appears therein are exclusively owned by Tiroche, and no person shall have any claims and/or demand in this matter.
7.2 It is forbidden to copy, reproduce, distribute, sell, market, translate, modify, place links and/or make any commercial and/or other use of any information from the Site without the prior written consent of Tiroche.
8. Privacy and confidentiality:
8.1 Tiroche undertakes to maintain the confidentiality of the user’s information and not to make use of the user’s details registered on the site, except for the purpose of making the purchases and completing them as set out in these regulations, and for the distribution of marketing and advertising material of the company, as detailed in section 9 below, and in the case of a legal dispute requiring the disclosure of details and if required by law.
8.2 The foregoing does not prevent Tiroche’s use of information that does not relate to any specific user and which does not infringe upon its privacy.
8.3 Tiroche is using all reasonable and probable means to secure the information on the website. It is hereby clarified that in the event that, notwithstanding the foregoing, a breach occurs in the Site’s information systems and due to that a disclosure of user data to any third parties, Tiroche and/or anyone acting on its behalf shall bear no liability whatsoever for any indirect or direct damage to any use and/on their behalf, as a result.
9. Mailing List:
9.1 Users that submit their details for the purpose of making a purchase on the site express their consent to receive advertisements from Tiroche directly to their email and/or home address and/or mobile device, and the users will have no claims and/or demand in this matter.
9.2 A user may at any time inform Tiroche of their refusal to receive advertising (hereinafter: “Notice of Refusal”) from firstname.lastname@example.org or in the manner of which the advertisement was sent to them – at their option.
9.3 Tiroche may send their users HTTP cookies, mainly to collect statistical data and to adapt the site to his or her personal preferences. A user can choose to either refuse or accept only certain cookies via a personal computer.
10. Limitation of Liability:
10.1 Use of the site is done at the user’s responsibility only. It is hereby clarified that Tiroche and/or anyone acting on its behalf shall not be liable in any way for any direct, indirect or special damage caused to the user and/or the purchaser and/or to a third party as a result of using the Site.
10.2 This site may contain links to websites that are not operated by Tiroche. Tiroche has no control over these websites and does not bear any responsibility for the contents appearing in them and/or for the result of entering them.
10.3 Tiroche and/or anyone acting on its behalf shall bear no responsibility for any damage caused to purchased items due to use made by the purchaser not in accordance with the manufacturer’s/creator’s instructions.
11. Termination of engagement:
11.1 Tiroche reserves the right to prevent and/or limit any user from using the Site, at its sole discretion and without prior notice, and to cancel an order caused by any error on the Website and/or in stock and/or that appears to be as an invitation for commercial purposes.
12. Law and jurisdiction:
12.1 These regulations are in accordance with the laws of the State of Israel only and in case of any dispute arising from and/or related to it, only the jurisdiction of the courts in the Tel Aviv-Jaffa District will apply.
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